What People Say
We work in partnership with families, social workers and other professionals, and we’re proud of the feedback we receive. Here is what some of them have said about the care at Jayne’s Homes.
“Staff show unwavering commitment to achieving the best outcomes for children, and consistently go above and beyond to support each child to thrive.”
— Positive Behaviour Support Practitioner
“White Horse House create a warm and welcoming home, get to know their children individually, and advocate for them.”
— Social Worker, Kent County Council
“There is great communication between the school and home to support the young person.”
— Tutor, Ripplevale School
“They communicate regularly about how our daughter’s day has been, and let us know of any worries she may have — always ready to clarify, or to seek help and suggestions on how best to support her.”
— Parent of a young person at White Horse House
“White Horse House provides a high-quality residential care service which is child-centred, consistent and well-managed. The team demonstrates strong safeguarding practice, effective partnership working, and a genuine commitment to enriching children’s experiences and promoting their stability and progress.”
— Social Worker, Disabled Children’s Team
“Thank you to you and your team for the really wonderful work you have undertaken. You have been instrumental in changing things significantly, allowing a safe space to process past trauma.”
— Social Worker, Kent County Council
“The care you afford these children is above and beyond, and your commitment to their holistic needs is something I cannot compare. You create a positive home for the young people in your care, and it really does set you aside from others.”
— Senior Practitioner, East Kent Children in Care Service, Kent County Council
“It was wonderful to see the care and compassion shown to the young person throughout. The team showed real warmth, and I could see how happy, safe and reassured the young person felt in their company.”
— Looked After Children’s Nurse
“The team at Victoria House consistently delivers a high standard of therapeutic care. By maintaining firm boundaries and predictable routines, staff provide a secure base that allows children to navigate their environment with a sense of safety. Their trauma-informed approach is evident in how they provide emotional containment, allowing children to safely explore and grow.”
— Therapeutic Counsellor & Life Story Practitioner
“Victoria House has maintained a strong partnership with us, with consistent communication and attendance at all academic meetings to support the young person’s education. They are now accessing more lessons, engaging more positively and demonstrating increased confidence within the school setting — a consistent, nurturing and learner-centred approach.”
— Deputy Head, partner education provider
“The team at Victoria House have always been professional and supportive with the therapeutic interventions. They are caring, the children have a positive relationship with them, and they are always keen to learn and act on recommendations. The Victoria House team are a pleasure to work with.”
— Occupational Therapist, partner therapy service
“The placement is maintained to a high standard, offering a child-friendly, personalised environment. Each young person’s needs are carefully assessed and met with tailored support, and they have developed strong, trusting relationships with staff. The Independent Reviewing Officer has no concerns about the quality of care, highlighting the clarity of the care plans and the mutual respect between children and staff.”
— Independent Reviewing Officer feedback
“Staff have built strong, trusting relationships with the children, who are now consistently attending school and engaging in activities they enjoy — supporting their confidence and social development. The children have made notable progress in their emotional wellbeing, behaviour, education and safety. The structured, nurturing environment and consistent support from staff have contributed to increased stability and positive outcomes.”
— Advanced Social Worker, placing local authority
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Get in touch
Get in touch with Jayne’s Homes to find out more about our residential children’s homes, our approach to holistic childcare, or to discuss a placement enquiry. You can call us on 01304 351557.
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